Computing Services › FileX - File Transfer › FileX FAQs
FileX is a secure file transfer system that enables Projects, KPBS and Central Staff employees to securely transfer files.
How do I login? Why do I need my RedID associated with my e-mail account? Does FileX have file type limitations? Does FileX have file size limitations? Why is FileX considered secure?
How do I upload a file? Why would I want to allow multiple downloads? Should I require a PIN to download my file? Can files remain on the server longer than 30 days? I lost a file download link, what can I do? How may I determine if a file has been downloaded?
What is a FileX Invitation? How can I generate a new invitation? Can more the one person use an invitation? Is there a way to verify an invitation has been used? Is there a way to extend the life of an invitation? I lost the invitation link, what can I do?
To use FileX login to My Service Desk and enter your SDSURF e-mail address and password when promted. SDSURF employees that do not have an SDSURF e-mail account may also login into My Service Desk and use FileX after submitting the My Service Desk PIN Request form.
The new version of FileX has been designed to maintain usage (uploaded files and invitations) records based on your personal unique identifier, in this case your RedID. Without a RedID you will not be allowed to generate invitations or upload new files. To ensure your RedID is associated with e-mail account click on the My Network Account link once you have logged in to My Service Desk.
Not at this time. If it is determined any allowed file type has become too dangerous to be transfer through FileX it will blocked.
There are no file size limitations but FileX does limit the amount of time used to upload a file. Currently all file uploads are limited to a 45 minutes. Any file uploads that do not complete within 45 minutes will produce an error. Users outside the University network may experience slower upload times and thus will be limited to uploading smaller files. We recommend you compress all files to be sent using a compression program, such as WinZip. Not only will this allow you to send large quantity of files at once, but also improve upload and download times.
There are several FileX components that make it a secure file transfer web application, including:
Once your RedID has been associated with your e-mail account, proceed to logon to FileX. From the main FileX page click on the "Upload New File" link. From the File Upload page browse to the file you wish to upload. If you would allow the file to be downloaded multiple times, enable the appropriate check box. If you want to secure the file link select Require PIN to download file. Click Upload to transfer the file to our servers. Once the file has been uploaded you have the option to sending an e-mail with the generated link to yourself or directly to your intended recipients. If you selected Require PIN to download file in the previous window make sure you write down the PIN provided in the summary page.
This option allows uploaded file(s) to remain on the server for 30 days. During those 30 days the file(s) may be downloaded by any user you have sent the download link to. When this is not the desired affect and this option is not enable the file is expired after the first download. Expired files are deleted overnight.
Requiring a PIN provides an additional layer of security. This option generates a unique PIN that will be required by anyone using the download link to download the file. It is recommended you DO NOT include the PIN in the e-mail sent the with the generated download link.
Yes. Files uploaded with the "Allow Multiple Downloads" option enabled may have the expiration date extended up to three times. Each extension extends the expiration date by 30 days.
If you or the intended recipient cannot locate the e-mail with the download link, you have the ability to resend the link. Logon to FileX and locate the file in the Uploaded Files list and click on the associated "Resend" link. You will be redirected the appropriate web page where the link may be resent.
The main FileX web page displays a summary of all the active files that have been uploaded by you or for you. Each file listing includes the number of times the file has been downloaded and the date and time of the last download.
FileX Invitations are for when there is a need for someone to transfer a file to you. Non-SDSURF employees don't have the capability to logon and upload a file. The Invitation process provides a mechanism that you initiate giving that outside user the ability to upload files directly to you. Invitations by default are intended for a single use, meaning they will expire after the first time they have been used. For invitations requiring a longer time period make sure to select the "Send as an Open Invitation" option. This will allow the invitation to be used for 30 days.
Once your RedID has been associated with your e-mail account, proceed to logon to FileX. On the main FileX page click on the "Generate New Invitation" link. Then simply type in the senders e-mail address and if you need the invitation to be used more than once enable the "Send as an Open Invitation" option. Finally click on the Send Invitation button.
Yes, but this is not recommended as it will not allow you to determine who has used the invitation link.
Yes, on the main FileX page a view will be generated of all active invitations. This will show the number of time an invitation link has been used and the date and time of the most recent use. If for any reason an invitation is used by multiple users you will not be able to determine which user(s) have used it.
Yes, from the main FileX page a view will be generated of all active invitations. Locate the the invitation's you wish to extend and click on the "Extend 30 Days" link. You may extend an invitations expiration date up three times (90 days). Each extension adds another 30 days to the expiration date.
If for any reason an invitation link needs to be resent, locate the link in the main FileX page. Click on the invitation's associated "Resend" link. This will resend the invitation to the original intended recipient.
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